Articles

What capabilities does a telco need to create a self-healing network?

The most striking thing about a self-healing network is its wide-ranging use of intelligence.  The diagram shows that a telco will need to develop a range of new intelligence capabilities, alongside new data collection techniques and downstream automations.  In recent research on automation, self-healing was identified as one of the last automations to mature in […]

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What is a self-healing network?

This research started by investigating the definition of self-healing because, although it is part of the Self-X terminologies within the TM Forum’s autonomous network project, it is often used to describe different functionalities within the network.  At interview, there was a mix of enthusiasm for using the phrase “self-healing”, given that it is often interchangeable […]

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The financial value of adding A3 into the network and OSS

Bi-yearly research estimates the financial value of AI, automation and analytics (A3)  through bottom-up analysis of potential capex/opex savings or revenue uplift from integrating these technologies into 60 processes/use cases across a telco’s network and OSS. This value is measured on an annual basis in dollar terms and as a proportion of total revenue for […]

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The state of telco automation in 5 quotes

In recent research with 14 vendors providing telco automation, I was struck by some of the phrases used by those interviewed. 5 of them nicely summed up the current state of progress: Phrases used Translation  “automation is a journey” automation is difficult but necessary “random acts of automation” most telcos currently lack a big-picture automation […]

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The value of telco automation

The diagram illustrates the development of automation and intelligence in a telco and considers the financial value for a “typical” telco. The pink lines illustrate the timeline for delivery of all intelligent and automation in a particular area – most lines stretch out over multiple years as more simple automations are completed and additional intelligence […]

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What categories of Generative AI look most appealing in the short term?

The model below uses a database of 100 Generative AI capabilities.  The seven bubbles on the diagram group these capabilities and are defined in more detail in the previous blog post. The 7 categories are measured against: Likely availability The y-axis measures the maturity of the use case. A score of 3 expects the use […]

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Where is the value for telco in Generative AI?

As the saying goes, “if all you have is a hammer, everything looks like a nail”. The current hype levels around generative AI make it hard to build a clear picture of where it can be used in a telco.  The diagram below builds a picture of 7 main capabilities (in the rows) and their […]

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The need for intelligence and automation in open RAN

A spreadsheet of 120 use cases for intelligence and automation in open RAN was developed in recent research.  The diagram provides an analysis of the use of intelligence on the x-axis (from analytics through to more complex machine learning) and automations on the y-axis.   The distribution on the graphic illustrates that there is a […]

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The need for A3 in open RAN

The RAN will become the biggest user of analytics, AI and automation (A3) in the telco and its virtualisation/disaggregation in the open RAN specifications enables a range of vendors to participate in the provision of A3. The diagram describes the major groupings of network requirements found during research into r/xApp deployments – the size of […]

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The Expanding Customer Experience

  This is the use of new A3 (analytics, AI and Automation) to provide support for unassisted (digital) and assisted (human agent) interactions between the telco, the telco’s customers or ecosystem partners and the telco’s supplier or partners. The diagram shows the increasing complexity of these interactions using the lines between the boxes: the black […]

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