Having spent the last two months speaking to 20 telcos and vendors about their expectations around agent and agentic systems – I have found 8 major questions which I think will impact which architecture they deployed. Do get in touch if you would like to know my answers to each of the questions!
Read MoreI have recently been looking at the needs of a telco network for agent and agentic systems. This is my working model showing all major (potential elements) for a full multi-agent system:
Read MoreThe hot topic of agents has thrown up a range of questions. The diagram below summarizes the options for deployment of agents in a telco network.
Read MoreA range of trends impact the deployment of new AI/ML in assurance. One area that seemed to be top-of-mind for telcos and vendors recently interviewed was the need to bring together data from across domains and up/down stacks, along with the necessary intelligence, to support decision-making for more complex root-cause analysis. Other trends include:
Read MoreWhile researching the progress of APAC telcos from “telco to techno” recently. I found a strange phenomenon – the rise of the “alphanumeric strategy”. These telcos are adopting a strings of letters and numbers as an acronym to summarize their strategy or quickly describe activities in a particular area. Examples include: Acronym Definition Strategy ABCDNETS […]
Read MoreThe graphic below analyses 2024 investor material from the top 11 telcos in APAC. The bars show the eleven revenue lines discussed most often – with the colour of each bar showing an estimate of the maturity of CSP activities in that area. Some mature revenue lines, such as IoT and digital content, did […]
Read MoreDuring research for my 2024 update of the financial value from A3 in a telco, the contact centre and other assisted care channels saw the most discussion of new uses for A3. The financial upside is divided as shown here and is a littel higher than the last update in 2022: The rise of […]
Read MoreThis is an update to my work on the internal financial value of A3 to an “average” telco – capex and opex decrease and revenue opportunity: The overall financial value remains virtually unchanged since my 2022 update. This lack of significant change in financial value is related to the maturity of understanding about where the […]
Read MoreThe last 18 months have witnessed the explosion of interest in Gen AI creating a new momentum for discussions around AI in top-level announcements from CSPs in the Americas. A count was made of discussions involving AI in the report and accounts and 4Q23 investor calls from the 11 largest CSP – from some research […]
Read MoreThis graphic summarizes an analysis of the press releases and other publicly available discussions from CSPs in the US, Canada and Latin America. 74 separate initiatives were collected and categorized – as part of research for TM Forum. The interest generated by new Gen AI models is evident, with a third of the announcements […]
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