The diagram below builds from bottom to top, setting out telco skills/capabilities that will be needed in order to support the eleven activities set out in the previous article. At the bottom are a set of skills that all telcos will need to develop. The next layer includes items which virtually all telcos will build […]
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The diagram below sets out a rough estimate of the financial value from 11 areas of telco benefit/cost due to the addition of new types of A3 (both internally to the telco and also externally among customers and partners): First, it should be noted that telcos will generally be less impacted by the implementation of, […]
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The diagram below shows the main options that a telco might have to deliver assurance products at the edge to its customers and partners – assuming that this is something that a telco with an aggressive strategy in IoT would want (or need) to do. The pink arrows across the top describe groups of capabilities […]
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This research took a broad approach to the definitions of both “the edge” and “assurance” to enable the investigation of the new assurance that a telco will require as it deploys networks, infrastructure, devices and services to support customers taking a mix of network products, edge compute and IoT services from the telco. It was […]
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The diagram below illustrates eight potential types of data/analytics product that a telco can create for its customers. The arrows across the top of the diagram show potential products for data/analytics ecosystem: the provision of telco and 2nd/3rd party data, processing and storage of data, analytics/data science provided and then “exposure” products”. “Exposure products” referred […]
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This has been an area of telco activity for the last 8 years. Telco interest levels have varied over time due to the complexity of delivering and selling such a diverse range of products and as a result of the link between many products and the fortunes of other new telco products such as IoT. […]
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Netcracker 2020 offers three key value propositions for telcos: the ability to better capture new market revenues, transformation of customer engagement and maximise return on investment in new and existing networks. Focus areas for development include a fully cloud-native portfolio, low code platform, hyper-automation and underpinning the digital ecosystem and partner management with open platforms. […]
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The diagram highlights A3 priority products into the mid-term. Business Priorities for Telcos into the Mid-Term Ongoing cost reductions and investment deferral Moves to benefit from the increasing use of digital products/digital transformation by consumers and businesses Longer term trends towards moving customers to unassisted channels and decentralisation of the contact centre Mid-term ability to […]
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Telcos and vendors are implementing a steady roll out of automations from task automations towards simple process automations, and then the replication of these simple automations into, say, new channels. This progression is often a risk-reduction strategy to avoid trying to boil the ocean and limit failure of new projects. Addition of machine learning is […]
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We are about half way along the total timeline from an “un-automated” telco to “near-complete” automation. Five current telco goals were identified during this research: Automation of the network – tied with the increased complexities of deploying 5G and requiring automation in network management and assurance Automation of the lead-to-cash cycle for new digital products […]
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