Articles

Developments in 5G Assurance Capabilities

This diagram sets out the uses for 5G assurance data – split by the types of analytics/ML needed (going down the rows) and those requiring the data (going across the columns): The blue boxes show activities which increase in importance in a 5G network: Issue prediction, automated root cause analysis and adaptive thresholds for KPIs […]

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Development of the Market for 5G Assurance

The diagram explores the idea that “pockets” of 5G assurance capabilities will be developed by vendors – assuming that vendor priority will be to expand their capabilities in areas of current expertise. The box colours denote:  Blue = network assurance, Green = service assurance, Purple = enterprise-focussed assurance, Pink = new or niche capabilities, Grey […]

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Future Focus areas for A3 in the Contact Centre

Written by Ken Weilerstein. Recent vendor interviews highlight four priority areas for telcos using A3 in their contact centres:

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The Financial Benefit of A3 in the Contact Centre

Research written by Ken Weilerstein. The large number of staff undertaking repetitive tasks provides a good backdrop for applying A3 in a telco.  The diagram summarizes the output of a financial model calculating the value of adding new types of A3 to a telco’s processes in the contact centre.   An “average” telco was assumed and […]

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Prediction 2020: Few Telcos will Keep Up with the Elite Adopters of AI

Originally posted here:  Prediction 2020: Few telcos will Keep Up with the Elite Adopters of AI – The Analyst Syndicate (thansyn.com) It’s not just AI, of course. It’s the effects of the combination of the intertwining of analytics, automation and AI (A3) and the different ways and paces various telcos experiment with and embrace the […]

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Telco Usage of Multi-Channel Marketing Hubs

The diagram shows a timeline of MMH platform capabilities (and services in grey boxes). Moving from those usually deployed through to more nascent capabilities. The colour coding denotes how often different capabilities were mentioned in discussions with vendors and in their marketing materials:

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Telco Capabilities Needed to Support A3 In the Next 10-15 Years

The diagram below builds from bottom to top, setting out telco skills/capabilities that will be needed in order to support the eleven activities set out in the previous article. At the bottom are a set of skills that all telcos will need to develop. The next layer includes items which virtually all telcos will build […]

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The Value of A3 to Telcos Over The Next 10-15 Years

The diagram below sets out a rough estimate of the financial value from 11 areas of telco benefit/cost due to the addition of new types of A3 (both internally to the telco and also externally among customers and partners): First, it should be noted that telcos will generally be less impacted by the implementation of, […]

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How can Telcos Offer Edge Assurance to Customers and Partners?

The diagram below shows the main options that a telco might have to deliver assurance products at the edge to its customers and partners – assuming that this is something that a telco with an aggressive strategy in IoT would want (or need) to do. The pink arrows across the top describe groups of capabilities […]

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Assuring the Edge – Considerations for Telcos

This research took a broad approach to the definitions of both “the edge” and “assurance” to enable the investigation of the new assurance that a telco will require as it deploys networks, infrastructure, devices and services to support customers taking a mix of network products, edge compute and IoT services from the telco. It was […]

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