The diagram below provides a view of the potential financial value of using analytics, AI and Automation (A3) across a telco. The key at the top right, shows groupings of value in $m for each year of the first five years that the project is implemented. Main Findings High returns on investment for a telco […]
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I sat down with Chris Menier from assurance/AIOps vendor, Vitria, for a 15 minute discussion on the future of assurance. Please find a summary of the discussion and access to the audio, here: https://www.vitria.com/customer-centric-network-assurance-strategies-pdf-audio
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The market is a “red ocean” due to the multiple current and near-term opportunities provided by new 5G networks. As graphically represented below, incumbent vendors still have the “inside track” on the most impactful solutions for the NOC, with smaller players providing a diversity of solutions across the telco using the assurance data set. In […]
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Tied to Network Development The total cost benefits delivered by A3 across assurance functions is very much tied to the delivery of 5G. Interviews with 11 assurance vendors yielded insight into the gently increasing S-curve of value from assurance functions as demonstrated in the figure below. * y-axis on the graphic = yearly […]
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The Calm Before the Storm Significant opportunities to utilize A3 across assurance functions is moving ahead with simpler, descriptive processes while more sophisticated predictive functions are currently implemented in certain individual automations. Interviews with 11 assurance vendors yielded insight into the chief areas of activity across the telco organization, illustrated in the figure below. A3 […]
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This article summarizes calculations made on the use of new A3 (Analytics, AI and Automation) capabilities within telco marketing. The y-axis of the chart below is an estimate of yearly financial upside (revenue uplift + cost decrease). The x-axis is a count of the number of uses seen for more “complex” A3 (e.g. using machine […]
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Overview of all uses for analytics, AI and automation across a typical telco
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In order to understand where vendors are gaining traction with products which included Advanced analytics, AI and Automation (A3), it is useful to look beyond the vendor powerpoint – at published case studies and press releases. These give a picture of the depth and breadth of actual live implementations. We visited 250 websites of […]
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Telco vendor case studies/press releases published during 2018/19 were tagged with the main type of A3 (Advanced analytics, AI and Automation) used. The diagram sets out the distribution found, with the x-axis showing total number of case studies. Main Findings There is movement from more simple types of descriptive/diagnostic ML using pattern and anomaly […]
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The vendors which offered case studies/press releases on their website were tagged with a descriptor such as NEP or contact centre solution provider. Main Findings The predominance of network assurance and management use cases/press releases in the analysis leads to a not-unexpected predominance of network equipment providers and other OSS vendors in the diagram […]
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