An “intelligence-focussed telco” is defined as one which sees the use of intelligence as a key enabler of revenue growth and cost savings in the coming years. Currently, an “intelligence–focused” company: has a clear but realistic vision of where intelligence can add value – and how much risk they wish to take in this immature […]
Read MoreThis diagram places nine global telcos on a triangle of three different strategies. (Details of the three strategies are in this post: Successful development of intelligence and data products for enterprise customers) The telcos were chosen to represent different geographic regions, and selection was based on the availability of a good amount of available information […]
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Having spent the last two months speaking to 20 telcos and vendors about their expectations around agent and agentic systems – I have found 8 major questions which I think will impact which architecture they deployed:
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I have recently been looking at the needs of a telco network for agent and agentic systems. This is my working model showing all major (potential elements) for a full multi-agent system:
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The hot topic of agents has thrown up a range of questions. The diagram below summarizes the options for deployment of agents in a telco network.
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A range of trends impact the deployment of new AI/ML in assurance. One area that seemed to be top-of-mind for telcos and vendors recently interviewed was the need to bring together data from across domains and up/down stacks, along with the necessary intelligence, to support decision-making for more complex root-cause analysis. Other trends include:
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While researching the progress of APAC telcos from “telco to techno” recently. I found a strange phenomenon – the rise of the “alphanumeric strategy”. These telcos are adopting a strings of letters and numbers as an acronym to summarize their strategy or quickly describe activities in a particular area. Examples include: Acronym Definition Strategy ABCDNETS […]
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The graphic below analyses 2024 investor material from the top 11 telcos in APAC. The bars show the eleven revenue lines discussed most often – with the colour of each bar showing an estimate of the maturity of CSP activities in that area. Some mature revenue lines, such as IoT and digital content, did […]
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During research for my 2024 update of the financial value from A3 in a telco, the contact centre and other assisted care channels saw the most discussion of new uses for A3. The financial upside is divided as shown here and is a littel higher than the last update in 2022: The rise of […]
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This is an update to my work on the internal financial value of A3 to an “average” telco – capex and opex decrease and revenue opportunity: The overall financial value remains virtually unchanged since my 2022 update. This lack of significant change in financial value is related to the maturity of understanding about where the […]
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