Articles - A3 for Channels

Future Focus areas for A3 in the Contact Centre

Written by Ken Weilerstein. Recent vendor interviews highlight four priority areas for telcos using A3 in their contact centres:

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The Financial Benefit of A3 in the Contact Centre

Research written by Ken Weilerstein. The large number of staff undertaking repetitive tasks provides a good backdrop for applying A3 in a telco.  The diagram summarizes the output of a financial model calculating the value of adding new types of A3 to a telco’s processes in the contact centre.   An “average” telco was assumed and […]

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