Articles - Automation

The state of telco automation in 5 quotes

In recent research with 14 vendors providing telco automation, I was struck by some of the phrases used by those interviewed. 5 of them nicely summed up the current state of progress: Phrases used Translation  “automation is a journey” automation is difficult but necessary “random acts of automation” most telcos currently lack a big-picture automation […]

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The value of telco automation

The diagram illustrates the development of automation and intelligence in a telco and considers the financial value for a “typical” telco. The pink lines illustrate the timeline for delivery of all intelligent and automation in a particular area – most lines stretch out over multiple years as more simple automations are completed and additional intelligence […]

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Technology Requirements for Telco Automation

Telcos and vendors are implementing a steady roll out of automations from task automations towards simple process automations, and then the replication of these simple automations into, say, new channels.   This progression is often a risk-reduction strategy to avoid trying to boil the ocean and limit failure of new projects.  Addition of machine learning is […]

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Status of Automation in Telcos

We are about half way along the total timeline from an “un-automated” telco to “near-complete” automation. Five current telco goals were identified during this research: Automation of the network – tied with the increased complexities of deploying 5G and requiring automation in network management and assurance Automation of the lead-to-cash cycle for new digital products […]

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