The most striking thing about a self-healing network is its wide-ranging use of intelligence. The diagram shows that a telco will need to develop a range of new intelligence capabilities, alongside new data collection techniques and downstream automations. In recent research on automation, self-healing was identified as one of the last automations to mature in […]
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This research started by investigating the definition of self-healing because, although it is part of the Self-X terminologies within the TM Forum’s autonomous network project, it is often used to describe different functionalities within the network. At interview, there was a mix of enthusiasm for using the phrase “self-healing”, given that it is often interchangeable […]
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In recent research with 14 vendors providing telco automation, I was struck by some of the phrases used by those interviewed. 5 of them nicely summed up the current state of progress: Phrases used Translation “automation is a journey” automation is difficult but necessary “random acts of automation” most telcos currently lack a big-picture automation […]
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The diagram illustrates the development of automation and intelligence in a telco and considers the financial value for a “typical” telco. The pink lines illustrate the timeline for delivery of all intelligent and automation in a particular area – most lines stretch out over multiple years as more simple automations are completed and additional intelligence […]
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Telcos and vendors are implementing a steady roll out of automations from task automations towards simple process automations, and then the replication of these simple automations into, say, new channels. This progression is often a risk-reduction strategy to avoid trying to boil the ocean and limit failure of new projects. Addition of machine learning is […]
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We are about half way along the total timeline from an “un-automated” telco to “near-complete” automation. Five current telco goals were identified during this research: Automation of the network – tied with the increased complexities of deploying 5G and requiring automation in network management and assurance Automation of the lead-to-cash cycle for new digital products […]
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