Articles - Blog

A3 Priorities in Customer Experience

When looking to categorize the ways in which A3 can positively impact customer experience, there are a good number of possible topics.  The diagram below, describes the potential uses for A3 in a telco – and this has been overlaid with a number of the most interesting topics around its use in improving customer experience. […]

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Which A3 Should Telcos Deliver to their Enterprise Customers?

The diagram below considers the number of telco opportunities to include A3 capabilities in their enterprise products (x-axis) and scores the opportunity for “feasibility” (y-axis): The addition of analytics and machine learning to track behaviors of both people and things provide input into forecasting, optimization and other planning exercises. They also find patterns or triggers […]

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How can Telcos Offer Edge Assurance to Customers and Partners?

The diagram below shows the main options that a telco might have to deliver assurance products at the edge to its customers and partners – assuming that this is something that a telco with an aggressive strategy in IoT would want (or need) to do. The pink arrows across the top describe groups of capabilities […]

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Financial Value of A3 Across a Telco

The diagram below provides a view of the potential financial value of using analytics, AI and Automation (A3) across a telco. The key at the top right, shows groupings of value in $m for each year of the first five years that the project is implemented. Main Findings High returns on investment for a telco […]

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