There are a diversity of requirements from private networks; typically falling into one of three types (as shown in the columns of the diagram below): the need to provide workers with connectivity support for autonomous equipment connection of sensors and content. But, these use cases then subdivide, each requiring somewhat different A3 capabilities – as […]
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Cloud economics is often tightly defined as “the financial analysis and optimisation of cloud resources within the context of decision-making on a particular workload deployment”. However, in reality, making longer term decisions on cloud deployment requires both economic analysis and multiple architectural, operational, and strategic choices looking out towards a mid-to-long term timeframe. Therefore, this […]
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Building a private network revenue stream is not straightforward for telcos, and they face many challenges. As shown in the diagram, A3 offers some solutions:
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This is the use of new A3 (analytics, AI and Automation) to provide support for unassisted (digital) and assisted (human agent) interactions between the telco, the telco’s customers or ecosystem partners and the telco’s supplier or partners. The diagram shows the increasing complexity of these interactions using the lines between the boxes: the black […]
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Looking at the digital twins deployed today by telcos, today – they can be categorized in two areas: Importance: The potential financial upside to a telco The degree of need for problem resolution that the DT could bring Feasibility: The complexity of DT creation The maturity of DTs deployed already in other verticals Availability of […]
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The concept of “personalization” first appeared in the area of campaign management around 10 years ago and continues to be one of the key topics when discussing A3 and customer experience. It is a topic which is easy to discuss conceptually, but more difficult to deliver, as it requires clean data, decent processes and, for […]
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When looking to categorize the ways in which A3 can positively impact customer experience, there are a good number of possible topics. The diagram below, describes the potential uses for A3 in a telco – and this has been overlaid with a number of the most interesting topics around its use in improving customer experience. […]
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Written by Ken Weilerstein. Recent vendor interviews highlight four priority areas for telcos using A3 in their contact centres:
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Research written by Ken Weilerstein. The large number of staff undertaking repetitive tasks provides a good backdrop for applying A3 in a telco. The diagram summarizes the output of a financial model calculating the value of adding new types of A3 to a telco’s processes in the contact centre. An “average” telco was assumed and […]
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The diagram shows a timeline of MMH platform capabilities (and services in grey boxes). Moving from those usually deployed through to more nascent capabilities. The colour coding denotes how often different capabilities were mentioned in discussions with vendors and in their marketing materials:
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