What is a data driven organization? There have been many case studies over the last 5 years which demonstrate the disruption caused by “data-driven businesses” – using insights to change business models, understand customers, automate processes and drive new revenues. Into the future, this concept will become an integral part of what it takes to […]
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This diagram provides a very speedy summary of how Future of Work trends will impact a telco (it would be worth reading the previous post before this one – for context!):
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This research looks at the impact on telcos of the “Future of Work”. Key drivers of this include: Looking at how these Future of Work trends will impact telcos: The markets in which the telco wishes to compete will speed up and become increasingly complex (from an ecosystem and product perspective). This will create more […]
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This is an update to research completed in January 2020 – and looks at the financial value of adding A3 (analytics, AI and automation) to a telco. The next diagram provides a summary of this value using six different categories of A3 use case in the rows: 1.Making sense of complex data – Analytics and […]
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The diagram below considers the number of telco opportunities to include A3 capabilities in their enterprise products (x-axis) and scores the opportunity for “feasibility” (y-axis): The addition of analytics and machine learning to track behaviors of both people and things provide input into forecasting, optimization and other planning exercises. They also find patterns or triggers […]
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This research considers the ability of telcos to create analytics, AI and automation solutions for their enterprise customers. Underpinning this research is a spreadsheet of 210 use cases for telco data and A3 split by vertical. These use cases were tagged with the different types of A3 which could be deployed in each case. As […]
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Originally posted here: Prediction 2020: Few telcos will Keep Up with the Elite Adopters of AI – The Analyst Syndicate (thansyn.com) It’s not just AI, of course. It’s the effects of the combination of the intertwining of analytics, automation and AI (A3) and the different ways and paces various telcos experiment with and embrace the […]
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The diagram below builds from bottom to top, setting out telco skills/capabilities that will be needed in order to support the eleven activities set out in the previous article. At the bottom are a set of skills that all telcos will need to develop. The next layer includes items which virtually all telcos will build […]
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The diagram below sets out a rough estimate of the financial value from 11 areas of telco benefit/cost due to the addition of new types of A3 (both internally to the telco and also externally among customers and partners): First, it should be noted that telcos will generally be less impacted by the implementation of, […]
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The diagram highlights A3 priority products into the mid-term. Business Priorities for Telcos into the Mid-Term Ongoing cost reductions and investment deferral Moves to benefit from the increasing use of digital products/digital transformation by consumers and businesses Longer term trends towards moving customers to unassisted channels and decentralisation of the contact centre Mid-term ability to […]
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