Articles - Top level A3 Strategy

Which A3 Should Telcos Deliver to their Enterprise Customers?

The diagram below considers the number of telco opportunities to include A3 capabilities in their enterprise products (x-axis) and scores the opportunity for “feasibility” (y-axis): The addition of analytics and machine learning to track behaviors of both people and things provide input into forecasting, optimization and other planning exercises. They also find patterns or triggers […]

Read More

Telco A3 Products for Enterprise Customers

This research considers the ability of telcos to create analytics, AI and automation solutions for their enterprise customers.  Underpinning this research is a spreadsheet of 210 use cases for telco data and A3 split by vertical.  These use cases were tagged with the different types of A3 which could be deployed in each case. As […]

Read More

Prediction 2020: Few Telcos will Keep Up with the Elite Adopters of AI

Originally posted here:  Prediction 2020: Few telcos will Keep Up with the Elite Adopters of AI – The Analyst Syndicate (thansyn.com) It’s not just AI, of course. It’s the effects of the combination of the intertwining of analytics, automation and AI (A3) and the different ways and paces various telcos experiment with and embrace the […]

Read More

Telco Capabilities Needed to Support A3 In the Next 10-15 Years

The diagram below builds from bottom to top, setting out telco skills/capabilities that will be needed in order to support the eleven activities set out in the previous article. At the bottom are a set of skills that all telcos will need to develop. The next layer includes items which virtually all telcos will build […]

Read More

The Value of A3 to Telcos Over The Next 10-15 Years

The diagram below sets out a rough estimate of the financial value from 11 areas of telco benefit/cost due to the addition of new types of A3 (both internally to the telco and also externally among customers and partners): First, it should be noted that telcos will generally be less impacted by the implementation of, […]

Read More

How A3 Can Support Covid-19 Related Priorities

The diagram highlights A3 priority products into the mid-term. Business Priorities for Telcos into the Mid-Term Ongoing cost reductions and investment deferral Moves to benefit from the increasing use of digital products/digital transformation by consumers and businesses Longer term trends towards moving customers to unassisted channels and decentralisation of the contact centre Mid-term ability to […]

Read More

Technology Requirements for Telco Automation

Telcos and vendors are implementing a steady roll out of automations from task automations towards simple process automations, and then the replication of these simple automations into, say, new channels.   This progression is often a risk-reduction strategy to avoid trying to boil the ocean and limit failure of new projects.  Addition of machine learning is […]

Read More

Status of Automation in Telcos

We are about half way along the total timeline from an “un-automated” telco to “near-complete” automation. Five current telco goals were identified during this research: Automation of the network – tied with the increased complexities of deploying 5G and requiring automation in network management and assurance Automation of the lead-to-cash cycle for new digital products […]

Read More

Financial Value of A3 Across a Telco

The diagram below provides a view of the potential financial value of using analytics, AI and Automation (A3) across a telco. The key at the top right, shows groupings of value in $m for each year of the first five years that the project is implemented. Main Findings High returns on investment for a telco […]

Read More

Uses for A3 Across a Telco

Overview of all uses for analytics, AI and automation across a typical telco

Read More