Originally posted here: Prediction 2020: Few telcos will Keep Up with the Elite Adopters of AI – The Analyst Syndicate (thansyn.com) It’s not just AI, of course. It’s the effects of the combination of the intertwining of analytics, automation and AI (A3) and the different ways and paces various telcos experiment with and embrace the […]
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The diagram below builds from bottom to top, setting out telco skills/capabilities that will be needed in order to support the eleven activities set out in the previous article. At the bottom are a set of skills that all telcos will need to develop. The next layer includes items which virtually all telcos will build […]
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The diagram below sets out a rough estimate of the financial value from 11 areas of telco benefit/cost due to the addition of new types of A3 (both internally to the telco and also externally among customers and partners): First, it should be noted that telcos will generally be less impacted by the implementation of, […]
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The diagram highlights A3 priority products into the mid-term. Business Priorities for Telcos into the Mid-Term Ongoing cost reductions and investment deferral Moves to benefit from the increasing use of digital products/digital transformation by consumers and businesses Longer term trends towards moving customers to unassisted channels and decentralisation of the contact centre Mid-term ability to […]
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Telcos and vendors are implementing a steady roll out of automations from task automations towards simple process automations, and then the replication of these simple automations into, say, new channels. This progression is often a risk-reduction strategy to avoid trying to boil the ocean and limit failure of new projects. Addition of machine learning is […]
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We are about half way along the total timeline from an “un-automated” telco to “near-complete” automation. Five current telco goals were identified during this research: Automation of the network – tied with the increased complexities of deploying 5G and requiring automation in network management and assurance Automation of the lead-to-cash cycle for new digital products […]
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The diagram below provides a view of the potential financial value of using analytics, AI and Automation (A3) across a telco. The key at the top right, shows groupings of value in $m for each year of the first five years that the project is implemented. Main Findings High returns on investment for a telco […]
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Overview of all uses for analytics, AI and automation across a typical telco
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In order to understand where vendors are gaining traction with products which included Advanced analytics, AI and Automation (A3), it is useful to look beyond the vendor powerpoint – at published case studies and press releases. These give a picture of the depth and breadth of actual live implementations. We visited 250 websites of […]
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This is a list of 10 vendor use cases which includes unusual features not seen amongst the 130 case studies analysed. Not all use cases may be considered “cutting edge” because the analysis was undertaken on commercially deployed solutions and not the newest solutions seen on vendors’ PowerPoint. However, each demonstrates something not seen before […]
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