The diagram highlights A3 priority products into the mid-term. Business Priorities for Telcos into the Mid-Term Ongoing cost reductions and investment deferral Moves to benefit from the increasing use of digital products/digital transformation by consumers and businesses Longer term trends towards moving customers to unassisted channels and decentralisation of the contact centre Mid-term ability to […]
Read More
Telcos and vendors are implementing a steady roll out of automations from task automations towards simple process automations, and then the replication of these simple automations into, say, new channels. This progression is often a risk-reduction strategy to avoid trying to boil the ocean and limit failure of new projects. Addition of machine learning is […]
Read More
We are about half way along the total timeline from an “un-automated” telco to “near-complete” automation. Five current telco goals were identified during this research: Automation of the network – tied with the increased complexities of deploying 5G and requiring automation in network management and assurance Automation of the lead-to-cash cycle for new digital products […]
Read More
The diagram below provides a view of the potential financial value of using analytics, AI and Automation (A3) across a telco. The key at the top right, shows groupings of value in $m for each year of the first five years that the project is implemented. Main Findings High returns on investment for a telco […]
Read More
Overview of all uses for analytics, AI and automation across a typical telco
Read More
In order to understand where vendors are gaining traction with products which included Advanced analytics, AI and Automation (A3), it is useful to look beyond the vendor powerpoint – at published case studies and press releases. These give a picture of the depth and breadth of actual live implementations. We visited 250 websites of […]
Read More
This is a list of 10 vendor use cases which includes unusual features not seen amongst the 130 case studies analysed. Not all use cases may be considered “cutting edge” because the analysis was undertaken on commercially deployed solutions and not the newest solutions seen on vendors’ PowerPoint. However, each demonstrates something not seen before […]
Read More