Upcoming and Completed Research
A3 Strategy
(Click on the title for details)
Benchmarking the deployment of telco agentic AIFeb 26
This research creates a maturity model for the creation of agentic systems, with the objective of benchmarking a number of telcos. It is hoped that the benchmark will allow telcos to create a solid plan for deployment going forward.
Minimum Viable Intelligence: an agendaOct 25
This research describes the need for a pragmatic development of AI and agents which delivers trustworthy automations while avoiding technical debt and poor ROI. The note goes into detail about what is required from telcos and vendors.
Building a future-proof agentic architectureNov 25
Bringing together research into agents, AI/ML models, knowledge and data to understand some of the complex problems that are likely to be seen when trying to deploy these elements to support Levels 4 and 5
Creating an agentic architecture to support the future telcoJan 25
How can telcos create an intelligence architecture and platforms to ensure that they take advantage of new technologies such as agents and knowledge graphs; while avoiding pitfalls such as technical debt and sustainability impacts
Financial opportunity from automation and Gen AI outside of the network (part 2)Oct 24
Part 2 of an update on the financial value of A3. Where will automation, Gen AI and related technologies create bottom-line value for the telcos in the channels, marketing and sales?
Financial opportunity from automation and Gen AI in the network (part 1)Jan 24
A bi-yearly update of work on the financial value of A3 to an "average" telco - this is part 1 of a 2 part report and is focussed on refining the model to show the value of automation and Gen AI in the network
A3 for networks, OSS and BSS
(Click on the title for details)
Creating a data foundation to support the future telcoDec 25
This research will take some example processes in assurance and consider the data needed to underpin an agentic system. The aim is to create a practical "how to" guide for the planning of data requirements
Building a knowledge plane to support the future telcoOct 25
The development of knowledge plane to support agent systems and intelligence on the network is still in its infancy. This research looks at what is needed and the options available to the telco
The future of AI, brains and agents in assuranceDec 24
Research into the future requirements for A3 in assurance - including the need for new intelligence to co-ordinate observation and automation; and the use of multi-agent systems
How to achieve a self-healing networkMar 24
Current trends and developments in the assurance market; including deep dive into AIOps
Review of the use of A3 in network/OSS/BSS automation and update on progress. Including discussion on overcoming some of the bigger barriers.
The use of A3 in Open RANJul 23
Review of where A3 will be required and the most important early days use cases
Data and A3 Monetization
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Update: the monetization opportunity from A3 and APIsJul 25
Update on long-running calculation of value for an average telco in monetizing their data, A3 capabilites via APIs etc.
Telco strategies for monetising data and A3 with enterprise customersMar 25
Evaluation of the data and A3 strategies of 12 global telcos - where are they focussing their efforts?
A3 in the telco private networkMay 24
A look at A3 capabilities being developed by telcos for private networks - which capabilities look set to be most important in the mid term?
How can telcos support their "data driven" customers?Aug 22
Telcos are seeing new opportunities in the market to provide data and A3 services to their enterprise customers. This report looks at the uses for BSS, OSS and network data; alongside A3 and data management.
Case study: Telefonica Tech AIJul 21
Case study on development, current strategy and future plans for Telefonica Tech AI
A3 products for enterprise customersMar 21
A3 products that telcos are/can sell to their enterprise customers. With particular focus on the edge.
Data management
(Click on the title for details)
Building an AI cultureJul 24
A review of how to build trust and organizational support for AI - including topics such as AI governance, training and the development of guardrails around Generative AI
Developing the data-driven telcoApr 23
A multi-case study report on the progress of telcos towards becoming "data driven organizations" - looking at strategic, organization, cultural and technology requirements
Telco progress towards being a "data driven organization"Apr 22
An update on telco activity around storing data, data management, data and AI governance, data science/analytics and other topics
Review of the current role of data governance in telcos
Other A3 Topics
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Delivering the data required by the intelligence architectureJan 26
There are multiple questions around the delivery of timely and clean data for use in the intelligence architecture. This research investigates these topics
Cloud economics: Future strategies for use of cloud in telcoMar 24
How will cloud deployments in telcos develop? Uses for private vs public - looking at strategic and economic issues
Digital twin for telcoNov 22
Review of the opportunities for digital twins to be deployed within a telco - the potential value and use cases
A3 in customer experienceAug 21
View of customer experience improvements that make use of A3 - including a view of their financial value
Use of A3 in the contact centreDec 20
Financial value of A3 in assisted channels; review of capabilities and CV19 impact
