In recent research with 14 vendors providing telco automation, I was struck by some of the phrases used by those interviewed. 5 of them nicely summed up the current state of progress: Phrases used Translation “automation is a journey” automation is difficult but necessary “random acts of automation” most telcos currently lack a big-picture automation […]
Read More
The diagram illustrates the development of automation and intelligence in a telco and considers the financial value for a “typical” telco. The pink lines illustrate the timeline for delivery of all intelligent and automation in a particular area – most lines stretch out over multiple years as more simple automations are completed and additional intelligence […]
Read More
The model below uses a database of 100 Generative AI capabilities. The seven bubbles on the diagram group these capabilities and are defined in more detail in the previous blog post. The 7 categories are measured against: Likely availability The y-axis measures the maturity of the use case. A score of 3 expects the use […]
Read More
As the saying goes, “if all you have is a hammer, everything looks like a nail”. The current hype levels around generative AI make it hard to build a clear picture of where it can be used in a telco. The diagram below builds a picture of 7 main capabilities (in the rows) and their […]
Read More
A spreadsheet of 120 use cases for intelligence and automation in open RAN was developed in recent research. The diagram provides an analysis of the use of intelligence on the x-axis (from analytics through to more complex machine learning) and automations on the y-axis. The distribution on the graphic illustrates that there is a […]
Read More
The RAN will become the biggest user of analytics, AI and automation (A3) in the telco and its virtualisation/disaggregation in the open RAN specifications enables a range of vendors to participate in the provision of A3. The diagram describes the major groupings of network requirements found during research into r/xApp deployments – the size of […]
Read More
This is the use of new A3 (analytics, AI and Automation) to provide support for unassisted (digital) and assisted (human agent) interactions between the telco, the telco’s customers or ecosystem partners and the telco’s supplier or partners. The diagram shows the increasing complexity of these interactions using the lines between the boxes: the black […]
Read More
Previous work in 2020 uncovered four categories of A3 trends that will shape a telco into the mid and longer term – see left hand column in this diagram: The diagram sets out 9 different streams of activity within a telco. The augmented customer experience describes the use of intelligence and automation to provide […]
Read More
Analytics, AI and automation (A3) have been integrated into the top-level vision of the telcos for the last 5 years which is beneficial for maintaining focus, on what is, a very complex area. The “data driven” refrain is somewhat overused but does provide a banner under which the Chief Data Officer (CDO) and other teams […]
Read More
Looking at the opportunities to implement Generative AI, the diagram below has 3 rows: Near-term use cases that are likely to be more mature and useable in the next few years A mix of more complicated/more nascent use cases. Some longer term use cases and those which are likely to be less impactful (Some use […]
Read More