The graphic below analyses 2024 investor material from the top 11 telcos in APAC. The bars show the eleven revenue lines discussed most often – with the colour of each bar showing an estimate of the maturity of CSP activities in that area. Some mature revenue lines, such as IoT and digital content, did […]
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During research for my 2024 update of the financial value from A3 in a telco, the contact centre and other assisted care channels saw the most discussion of new uses for A3. The financial upside is divided as shown here and is a littel higher than the last update in 2022: The rise of […]
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This is an update to my work on the internal financial value of A3 to an “average” telco – capex and opex decrease and revenue opportunity: The overall financial value remains virtually unchanged since my 2022 update. This lack of significant change in financial value is related to the maturity of understanding about where the […]
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The last 18 months have witnessed the explosion of interest in Gen AI creating a new momentum for discussions around AI in top-level announcements from CSPs in the Americas. A count was made of discussions involving AI in the report and accounts and 4Q23 investor calls from the 11 largest CSP – from some research […]
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This graphic summarizes an analysis of the press releases and other publicly available discussions from CSPs in the US, Canada and Latin America. 74 separate initiatives were collected and categorized – as part of research for TM Forum. The interest generated by new Gen AI models is evident, with a third of the announcements […]
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The model below uses a database of 100 Generative AI capabilities. The seven bubbles on the diagram group these capabilities and are defined in more detail in the previous blog post. The 7 categories are measured against: Likely availability The y-axis measures the maturity of the use case. A score of 3 expects the use […]
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As the saying goes, “if all you have is a hammer, everything looks like a nail”. The current hype levels around generative AI make it hard to build a clear picture of where it can be used in a telco. The diagram below builds a picture of 7 main capabilities (in the rows) and their […]
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Previous work in 2020 uncovered four categories of A3 trends that will shape a telco into the mid and longer term – see left hand column in this diagram: The diagram sets out 9 different streams of activity within a telco. The augmented customer experience describes the use of intelligence and automation to provide […]
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Analytics, AI and automation (A3) have been integrated into the top-level vision of the telcos for the last 5 years which is beneficial for maintaining focus, on what is, a very complex area. The “data driven” refrain is somewhat overused but does provide a banner under which the Chief Data Officer (CDO) and other teams […]
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Looking at the opportunities to implement Generative AI, the diagram below has 3 rows: Near-term use cases that are likely to be more mature and useable in the next few years A mix of more complicated/more nascent use cases. Some longer term use cases and those which are likely to be less impactful (Some use […]
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