The model below uses a database of 100 Generative AI capabilities. The seven bubbles on the diagram group these capabilities and are defined in more detail in the previous blog post. The 7 categories are measured against: Likely availability The y-axis measures the maturity of the use case. A score of 3 expects the use […]
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As the saying goes, “if all you have is a hammer, everything looks like a nail”. The current hype levels around generative AI make it hard to build a clear picture of where it can be used in a telco. The diagram below builds a picture of 7 main capabilities (in the rows) and their […]
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Previous work in 2020 uncovered four categories of A3 trends that will shape a telco into the mid and longer term – see left hand column in this diagram: The diagram sets out 9 different streams of activity within a telco. The augmented customer experience describes the use of intelligence and automation to provide […]
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Analytics, AI and automation (A3) have been integrated into the top-level vision of the telcos for the last 5 years which is beneficial for maintaining focus, on what is, a very complex area. The “data driven” refrain is somewhat overused but does provide a banner under which the Chief Data Officer (CDO) and other teams […]
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Looking at the opportunities to implement Generative AI, the diagram below has 3 rows: Near-term use cases that are likely to be more mature and useable in the next few years A mix of more complicated/more nascent use cases. Some longer term use cases and those which are likely to be less impactful (Some use […]
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The four groups of telco products in Part 1 of this post, could potentially be offered to all types of vertical customers – but there is obviously a high degree of complexity about exactly what each customer might need and what products are most feasible for a telco to provide. In order to create a […]
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Over the last 12 years, discussions around telco activities in the data provision and related ecosystem have been around the provision of aggregated/anonymized data about telcos customers coming from the BSS systems, augmented with location data from the network. This is beginning to change with discussions from vendors about the need for data from the […]
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The diagram below builds from bottom to top, setting out telco skills/capabilities that will be needed in order to support the eleven activities set out in the previous article. At the bottom are a set of skills that all telcos will need to develop. The next layer includes items which virtually all telcos will build […]
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The diagram below sets out a rough estimate of the financial value from 11 areas of telco benefit/cost due to the addition of new types of A3 (both internally to the telco and also externally among customers and partners): First, it should be noted that telcos will generally be less impacted by the implementation of, […]
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Overview of all uses for analytics, AI and automation across a typical telco
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