This is the use of new A3 (analytics, AI and Automation) to provide support for unassisted (digital) and assisted (human agent) interactions between the telco, the telco’s customers or ecosystem partners and the telco’s supplier or partners. The diagram shows the increasing complexity of these interactions using the lines between the boxes: the black […]
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Previous work in 2020 uncovered four categories of A3 trends that will shape a telco into the mid and longer term – see left hand column in this diagram: The diagram sets out 9 different streams of activity within a telco. The augmented customer experience describes the use of intelligence and automation to provide […]
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Analytics, AI and automation (A3) have been integrated into the top-level vision of the telcos for the last 5 years which is beneficial for maintaining focus, on what is, a very complex area. The “data driven” refrain is somewhat overused but does provide a banner under which the Chief Data Officer (CDO) and other teams […]
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Looking at the opportunities to implement Generative AI, the diagram below has 3 rows: Near-term use cases that are likely to be more mature and useable in the next few years A mix of more complicated/more nascent use cases. Some longer term use cases and those which are likely to be less impactful (Some use […]
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Making decisions around what NEF functionality to implement is complicated by the variety of potential use cases. Analysis suggests that the categories below are most viable. The order of the categories are shown in rough order of their expected popularity – with practical services for a telco’s enterprise customer first on the list; alongside services […]
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The 3GPP Network Exposure Function (NEF) provides a platform to allow secure interaction of external platforms and applications with the core network. It allows extraction of data from the network and allows applications owned by customers and partners to provide a limited set of instruction into the network. Its successful roll out is caught up […]
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Looking at the digital twins deployed today by telcos, today – they can be categorized in two areas: Importance: The potential financial upside to a telco The degree of need for problem resolution that the DT could bring Feasibility: The complexity of DT creation The maturity of DTs deployed already in other verticals Availability of […]
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The four groups of telco products in Part 1 of this post, could potentially be offered to all types of vertical customers – but there is obviously a high degree of complexity about exactly what each customer might need and what products are most feasible for a telco to provide. In order to create a […]
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Over the last 12 years, discussions around telco activities in the data provision and related ecosystem have been around the provision of aggregated/anonymized data about telcos customers coming from the BSS systems, augmented with location data from the network. This is beginning to change with discussions from vendors about the need for data from the […]
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Based on recent conversations with telcos and vendors, interest in NWDAF appears to have had a small uptick since 2021. However, it is often just a small part of a bigger RFI/RFP. The drivers and barriers towards adoption considered to be:
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