Telcos and vendors are implementing a steady roll out of automations from task automations towards simple process automations, and then the replication of these simple automations into, say, new channels. This progression is often a risk-reduction strategy to avoid trying to boil the ocean and limit failure of new projects. Addition of machine learning is […]
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We are about half way along the total timeline from an “un-automated” telco to “near-complete” automation. Five current telco goals were identified during this research: Automation of the network – tied with the increased complexities of deploying 5G and requiring automation in network management and assurance Automation of the lead-to-cash cycle for new digital products […]
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The diagram below provides a view of the potential financial value of using analytics, AI and Automation (A3) within the network and OSS . The colours of boxes show value in $m for each year of the first five years that an A3 project is implemented. Green denotes more than $50m, orange between $10m and […]
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A3 (analytics, AI and automation) solutions deployed in the network and OSS vary widely in “sophistication”. Simple analytics offer the ability to gain insight into how the network is performing while machine learning and reasoning can be included within automations to create intelligent processes. The diagram below shows the results of analysis into the: sophistication […]
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The diagram below provides a view of the potential financial value of using analytics, AI and Automation (A3) across a telco. The key at the top right, shows groupings of value in $m for each year of the first five years that the project is implemented. Main Findings High returns on investment for a telco […]
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I sat down with Chris Menier from assurance/AIOps vendor, Vitria, for a 15 minute discussion on the future of assurance. Please find a summary of the discussion and access to the audio, here: https://www.vitria.com/customer-centric-network-assurance-strategies-pdf-audio
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The market is a “red ocean” due to the multiple current and near-term opportunities provided by new 5G networks. As graphically represented below, incumbent vendors still have the “inside track” on the most impactful solutions for the NOC, with smaller players providing a diversity of solutions across the telco using the assurance data set. In […]
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Tied to Network Development The total cost benefits delivered by A3 across assurance functions is very much tied to the delivery of 5G. Interviews with 11 assurance vendors yielded insight into the gently increasing S-curve of value from assurance functions as demonstrated in the figure below. * y-axis on the graphic = yearly […]
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The Calm Before the Storm Significant opportunities to utilize A3 across assurance functions is moving ahead with simpler, descriptive processes while more sophisticated predictive functions are currently implemented in certain individual automations. Interviews with 11 assurance vendors yielded insight into the chief areas of activity across the telco organization, illustrated in the figure below. A3 […]
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This article summarizes calculations made on the use of new A3 (Analytics, AI and Automation) capabilities within telco marketing. The y-axis of the chart below is an estimate of yearly financial upside (revenue uplift + cost decrease). The x-axis is a count of the number of uses seen for more “complex” A3 (e.g. using machine […]
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